Public Administration

Answers for you – Organize – Inform – Forward

With Segretaria365 you can finally focus on the strategic activities of your institution, leaving the management of calls and appointments to a professional team.
Our remote secretarial service integrates perfectly with the needs of Public Administration: precise, reliable, active from Monday to Saturday, with no contractual constraints.

What does your remote secretary do?

When you are unavailable, Secretary365 answers for you in a professional manner and communicates information received in a timely manner. Calls are handled according to your instructions: they can be forwarded to internal numbers, or filed with email detail.

In addition, our operators can make appointments directly on your electronic schedule, coordinating with the availability times you will have indicated. Everything is done in a transparent, traceable and integrated way.

Intelligent communications management

Each call is handled as if taken over by an internal attendant:

• The operator verifies the availability of the requested contact person or extension.

• If possible, performdirect callforwarding.

• Alternatively, record the request and email a detailed summary.

This allows you not to miss any communication and keep your internal information flow up-to-date at all times.

Extra services for more efficient administration

In addition to call handling, Secretaria365 offers additional services designed for public administration:

• operator chat: can be integrated on the institutional website or social channels to respond to citizens in real time.

• Courtesy service: appointment reminders, follow-up calls, infoline.

• Complaint handling: staff qualified to respond in a formal and documented manner.

• Concierge service: answering the digital intercom after hours.

• toll-free number management: simultaneous response to large volumes of calls, such as for fault reports or utility info.

The benefits for your office

Using Secretary365 means reducing fixed costs, optimizing time management and ensuring an always-on telephone presence.

You can choose the most suitable mode:

• Prepaid tariff, to be activated only when needed

• Monthly subscription, to optimize the cost per call

All services are managed by qualified, native Italian-speaking staff operating directly from Italy. Activation is immediate and requires no technical infrastructure.