Hotels and B&Bs

Always available. No fixed costs. Maximum professionalism.

Running a hospitality business requires constant attention, especially when communicating with guests. With Secretary365, you can finally delegate call handling to an experienced team, available 24/7, in multiple languages.
A remote answering machine that responds as if it were part of your staff, following your directions and respecting the tone of your facility.

How does it work?

Our secretary takes calls from your clients in a professional and personalized manner, collects requests and forwards everything to you via email. She is also active during times when you or your staff are not available: at night, on holidays, or during busy periods.

In this way, you avoid missed calls and ensure a flawless reception from the first contact.

🚀 Extra services for upscale hospitality

Secretary365 doesn’t just handle calls. We also offer a number of additional services designed to enhance your guests’ experience:

• Digital intercom response: customer comes, we respond.

• Live chat on your website: a real operator available to respond in real time.

• Courtesy service: reminder for reservations, welcome calls, infoline and informational messages.

• Complaint handling: entrusted to trained staff to protect your facility’s image.

• Customer satisfaction: we collect feedback through post-stay interviews.

📈 More time to manage, less costs to incur

By using our service, you can improve the organization of your facility, optimize your time and cut down on fixed costs related to personnel.
There are no strings attached: you can activate a prepaid rate to be used only when you need it, or choose a monthly subscription with optimized costs per phone call.

🛡️ Advanced technology and maximum reliability

We operate through a cloud platform capable of handling over 10,000 simultaneous calls. Our servers are hosted at ISO 9001 and ISO 27001 certified companies, and we can integrate with the CRM you already use.
We have offices in Italy, Morocco and Albania, to ensure continuity of service under any conditions.

Our team consists of qualified, multilingual operators (we cover 23 languages) who are available every day of the year.