The solution dedicated to clinics and medical practices for the call management

When it comes to health care, people are very sensitive to the quality of service. Calls that remain on hold for long periods of time and difficulty in speaking with the operator to book exams prompt patients to divert to a more responsive medical office.

Segretaria365’s dedicated healthcare call center service ensures that every call gets the right attention, increasing patients’ trust and perceived quality.

What we offer

Professional call management

With Secretary365, every call is handled by trained operators, thus ensuring professional and personalized service to each patient.

Immediately active

The service is immediately available and operational, with a specialized team always on hand.

Secretary365 adapts dynamically to needs: you pay only for actual talk minutes, with no additional fixed costs.

Reduce personnel costs

Is hiring additional dedicated switchboard staff an unaffordable cost? No problem! Secretary365 operators are already trained to be up and running immediately.

12h Monday through Saturday

Our availability is extended for 12 hours a day, Monday through Saturday, ensuring that no call is missed. Even during periods when the clinic or doctor’s office is closed or on vacation!

Integration with CRM

An optional integration service with your CRM for even more efficient and personalized management of calls and patient data.

Customer Satisfaction

Improve service quality through our targeted interviews designed specifically for each department or specialty.

Why choose Secretary365:

  • Operational efficiency: save time and resources with a comprehensive call management solution.
  • Quality: trained operators for the healthcare industry
  • Simplicity: immediately operational call handling solution
  • Personalized assistance: specialized team ensuring transparent and efficient service.

Solutions for the healthcare sector: