The company where our servers are allocated is ISO 9001 and ISO 27001 certified, which guarantee the proper handling of information, including confidential information, of users who come into contact with our operators.
Our operators respond from various locations located both in Italy and abroad and are almost all Italian citizens.
Yes, we can handle multiple numbers.
To terminate the contract, we need 15 days’ notice.
Sure, we can make the transfer directly to your existing number.
If it is stipulated in the contract initially signed, our secretaries also have the ability to assist the client in other languages.
If customers call out of hours, they hear a recorded, personalized message if the package chosen provides for it, otherwise a standard recorded message.
With the Operational and Professional packages, we give you the option of customizing your welcome message.
We have a team of secretaries, ready to answer every call. Having extensive schedules, they all work in shifts and it is difficult to assign a specific one to each client.
Reports include all calls received throughout the month, divided by different items (out of hours, received etc.)
Yes, secretaries have the ability to make outbound calls.
Sure, we just need to have a 30-day notice and the contract will not be renewed, with no strings attached.
Yes, our secretaries also have the ability to respond in multiple languages if it is provided in the contract initially signed.
No, secretaries do not have the ability to send and receive Faxes.
If required, the virtual assistant is also able to keep the first note.
Yes, with the Operational and Professional packages you have the ability to do this.
Yes, our secretaries have the ability to make outbound calls and contact the people you want.
With the Operational and Professional packages, your secretary answers 7 days a week.
If the package chosen provides for this, then the secretary also has the option of providing the client with additional information.
With the Operational and Professional packages, the secretary has the ability to manage your webchat .
No, the secretary does not have the ability to do that.
Our secretaries do not have the ability to send letters or packages.
With the Operational and Professional packages, you can also change the welcome message.
Yes, call forwarding requires that you activate it with your phone carrier. You can also find the explanation for the transfer on our website.
The moment the forms have been filled out and the balance of fees made, our operations department will contact you to customize the service, and in 2-3 business days the service will be active.
Our operations department will be responsible for contacting you to see if you need additional services.
We can assign you a new phone number, even with a provincial area code.
Through our shareable agenda you will have the opportunity to check all appointments made.
Ancillary information to be provided to customers, is agreed upon with the operations department prior to service activation.
Through the agenda we provide you will have the opportunity to share your information.
No, we can simply transfer calls to an existing phone number through a technical number we will initially assign to it.
Yes, all prices are exclusive of VAT.
Yes, the fee must be paid in advance.
The cost of the FAX is €49.00 per year.
Outbound calls have the cost to be quantified according to the type of service required
The cost to customize an audio message where the package does not provide for it is to be quantified according to the type of voice required and the duration of the message.
The cost of the VOIP number is €49.00 per year.
The toll-free number cost is €59.00 one-time fee, with traffic from landline at €0.06/min and €0.35/min from mobile network, with no response time.
With the Operational and Professional packages, your secretaries can answer even on holidays.
There is no additional charge for agenda management.
Same price as a new message.
The cost of call forwarding is €0.05 to Italian landline numbers or €0.25 to Italian mobile numbers; the rate is per minute but calculated in seconds and there is no connection charge.
No, there is no hidden cost of any kind.
No, it is not possible to ask for a refund of the unused fee.